Return & Refund Policy

01

Returns & Exchanges

All Joy for Life Shop products are made to order. We do not offer returns or exchanges for buyer’s remorse, a change of mind, or an incorrect size selection.

Please review the product description, color choice, and sizing information carefully before placing your order.

02

Size and Product Selection

Sizing charts are available on each applicable product page. Please compare those measurements with an item that fits you well before completing checkout.

Selecting the wrong size does not qualify an order for a return, exchange, replacement, or refund unless the product you received is different from the size shown in your order confirmation.

03

Damaged, Defective, or Misprinted Items

We want you to love your order. If an item arrives damaged, defective, or misprinted, we will review the claim and, when approved, replace the item or issue a refund.

Claims must be submitted within 30 days after the product is received. Email info@joy4life.org with your order number, a description of the issue, and clear photographs showing the item and the problem.

04

Packages Lost in Transit

If your package appears to be lost in transit, contact us at info@joy4life.org no later than 30 days after the estimated delivery date.

We will investigate with the carrier. If the shipment is confirmed lost, we will cover the cost of a replacement order.

05

Packages Marked Delivered

If carrier tracking states that a package was delivered to the address provided with the order, but you have not received it, we cannot cover the cost of replacing or refunding the order.

06

Wrong or Insufficient Address

If the address provided at checkout is considered insufficient by the courier, the shipment may be returned to our fulfillment facility.

Once we confirm a complete and corrected address with you, you will be responsible for the shipping cost to resend the item.

07

Unclaimed Packages

Shipments that go unclaimed at a post office, carrier facility, or customs location may be returned to our fulfillment facility. You will be responsible for the cost of reshipping an unclaimed order.

08

Health & Hygiene

For health and hygiene reasons, we do not accept returns of intimate or hygiene-sensitive goods, including face masks and undergarments. Any hygiene-sensitive product supplied in sealed packaging must remain sealed.

This restriction does not prevent you from submitting a timely claim when such an item arrives damaged, defective, or misprinted.